Network License: License is Not Visible

The ARKANCE Dock license manager is not showing network licenses, even after the correct path to the license server has been set and the connection has been successfully verified:

Solution

1. Check the end user’s workstation to see if the '1.dat' and '2.dat' files are present in a folder called '0'. Based on your Revit version:

2024

C:\ProgramData\AGA-CAD\TOOLS 4 BIM\2024\9237574730d0ae82aebacb4df458b8cca01b7403\0

2023

C:\ProgramData\AGA-CAD\TOOLS 4 BIM\2023\53c29eba2b0b6b82ca9ce5e68a3c4aa28ddbdb24\0

2022

C:\ProgramData\AGA-CAD\TOOLS 4 BIM\2022\fbd83b2a22361123be5026a0697ef8771f772349\0

2021

C:\ProgramData\AGA-CAD\TOOLS 4 BIM\2021\a5315092db41a6ded59d9608def8bfc47accd52\0

2020

C:\ProgramData\AGA-CAD\TOOLS 4 BIM\2020\6981cdc4e1ebd4ae8c31d470bda7a697d17264b1\0

2. Delete '1.dat' and '2.dat' files

3. Restart Revit®

4. The license should be available now!